SOP: Game Server Ongoing Support (Technical)

Document Type: Standard Operating Procedure (SOP)
Version: 1.0
Status: Approved for Use
Audience: Technician
Service Tiers: Basic ($15), Advanced ($25), Premium ($30)
Service Type: Monthly recurring support

1. Purpose

To provide standardized procedures for ongoing game server maintenance, monitoring, updates, and support, ensuring optimal performance, security, and reliability for multiplayer gaming communities.

2. Scope

This SOP applies to Game Server Ongoing Support service for:

Regular server maintenance and updates
Performance monitoring and optimization
Security management and hardening
Backup management and recovery
Mod and plugin updates
Technical support and troubleshooting

Support Tiers:

Basic Support: Monthly updates, basic troubleshooting
Advanced Support: Bi-weekly updates, performance optimization
Premium Support: Weekly updates, 24/7 monitoring, emergency support

3. Responsibilities

Lead Technician Responsibilities

Execute scheduled maintenance tasks
Monitor server performance and health
Apply security updates and patches
Manage backup systems and recovery procedures
Provide technical support and troubleshooting
Document all maintenance activities
Optimize server performance based on monitoring data

Client Responsibilities

Provide timely access to server systems
Report issues and performance concerns
Approve configuration changes
Test updates and modifications
Provide feedback on service quality

4. Requirements

4.1 Client Requirements

Active game server with administrative access
Hosting provider control panel access
SSH/FTP access for file management
Mod list and update requirements
Performance expectations and service level agreements
Emergency contact information

4.2 Technical Requirements

Server monitoring tools installed
Backup systems configured
Security software deployed
Performance baseline established
Maintenance schedule defined
Communication channels established

4.3 Service Level Requirements

Response time commitments
Uptime targets and monitoring
Maintenance window scheduling
Escalation procedures
Reporting requirements
Quality metrics and KPIs

5. Pre-Maintenance Checklist

5.1 Monthly Preparation

Maintenance schedule confirmed with client
Server backup completed before maintenance
Update requirements identified and tested
Maintenance window scheduled
Client notification sent
Rollback plan prepared
Emergency contacts verified

5.2 Technical Preparation

Server performance baseline documented
Current software versions recorded
Update packages downloaded and tested
Maintenance tools prepared
Monitoring systems configured
Backup systems verified
Security patches reviewed

6. Procedure

6.1 Basic Support Procedures ($15/month)

6.1.1 Monthly Maintenance Tasks

Server Updates:

# Check for game server updates
/opt/steamcmd/steamcmd.sh +login anonymous +app_update 380870 +quit

# Update system packages
sudo apt update && sudo apt upgrade -y

# Check for mod updates
cd /opt/gameservers/minecraft/plugins
# Check for plugin updates using version checking scripts

Security Updates:

# Update firewall rules
sudo ufw status verbose

# Check for security patches
sudo apt list --upgradable

# Update Fail2Ban rules
sudo fail2ban-client status

Backup Verification:

# Verify backup integrity
ls -la /opt/backups/gameservers/

# Test backup restoration process
tar -tzf /opt/backups/gameservers/minecraft_latest.tar.gz | head -10

# Check backup storage space
df -h /opt/backups/

Performance Check:

# Monitor system resources
top -bn1 | head -20

# Check disk usage
du -sh /opt/gameservers/

# Network performance test
ping -c 4 google.com

6.1.2 Basic Troubleshooting

Log Analysis:

# Check server logs for errors
tail -100 /opt/gameservers/minecraft/logs/latest.log | grep ERROR

# Check system logs
journalctl -u gameserver --since "1 day ago" | tail -50

Service Status Check:

# Check if server is running
pgrep -f "java.*server.jar"

# Check port status
netstat -tulnp | grep 25565

# Check resource usage
ps aux | grep java

Basic Performance Optimization:

# Clear temporary files
sudo apt autoremove -y

# Optimize system performance
echo 1 | sudo tee /proc/sys/vm/drop_caches

# Check for zombie processes
ps aux | awk '{ print $8 " " $2 }' | grep -w Z

6.2 Advanced Support Procedures ($25/month)

6.2.1 Bi-Weekly Maintenance Tasks

Comprehensive Updates:

# Update all game servers
for server in minecraft valheim zomboid palworld; do
    /opt/steamcmd/steamcmd.sh +login anonymous +app_update $(get_app_id $server) +quit
done

# Update all mods and plugins
/opt/scripts/update_mods.sh

# Update system packages
sudo apt full-upgrade -y

Performance Optimization:

# Analyze performance metrics
/opt/scripts/performance_analysis.sh

# Optimize JVM settings (Minecraft)
/opt/scripts/optimize_minecraft_jvm.sh

# Optimize network settings
/opt/scripts/optimize_network.sh

# Clean up temporary files and logs
find /opt/gameservers/ -name "*.log" -mtime +7 -delete

Security Hardening:

# Update firewall rules
/opt/scripts/update_firewall.sh

# Check for security vulnerabilities
sudo lynis audit system

# Update intrusion detection
sudo fail2ban-client reload

# Monitor for suspicious activity
/opt/scripts/security_monitor.sh

Mod Management:

# Check mod compatibility
/opt/scripts/check_mod_compatibility.sh

# Update mods safely
/opt/scripts/update_mods_safe.sh

# Test mod functionality
/opt/scripts/test_mods.sh

# Document mod changes
/opt/scripts/document_mod_changes.sh

6.2.2 Advanced Monitoring

Performance Monitoring Setup:

# Install monitoring tools
sudo apt install prometheus grafana -y

# Configure Prometheus
cat > /etc/prometheus/prometheus.yml << 'EOF'
global:
  scrape_interval: 15s

scrape_configs:
  - job_name: 'gameservers'
    static_configs:
      - targets: ['localhost:9090']
EOF

# Start monitoring services
sudo systemctl enable prometheus grafana
sudo systemctl start prometheus grafana

Custom Monitoring Scripts:

# Create comprehensive monitoring script
cat > /opt/scripts/server_monitor.sh << 'EOF'
#!/bin/bash

# Performance metrics collection
collect_performance_metrics() {
    CPU_USAGE=$(top -bn1 | grep "Cpu(s)" | awk '{print $2}' | awk -F'%' '{print $1}')
    MEM_USAGE=$(free | grep Mem | awk '{printf("%.2f", $3/$2 * 100.0)}')
    DISK_USAGE=$(df -h /opt/gameservers | awk 'NR==2 {print $5}')
    LOAD_AVG=$(uptime | awk -F'load average:' '{print $2}')

    echo "$(date): CPU: $CPU_USAGE%, Memory: $MEM_USAGE%, Disk: $DISK_USAGE, Load: $LOAD_AVG" >> /var/log/server_performance.log
}

# Server-specific monitoring
monitor_minecraft_server() {
    if pgrep -f "java.*server.jar" > /dev/null; then
        TPS=$(grep "TPS from last 1m" /opt/gameservers/minecraft/logs/latest.log | tail -1 | awk '{print $NF}')
        PLAYERS=$(grep "There are" /opt/gameservers/minecraft/logs/latest.log | tail -1 | awk '{print $3}')
        echo "$(date): Minecraft - TPS: $TPS, Players: $PLAYERS" >> /var/log/minecraft_status.log
    fi
}

# Main monitoring loop
while true; do
    collect_performance_metrics
    monitor_minecraft_server
    sleep 300  # Check every 5 minutes
done
EOF

chmod +x /opt/scripts/server_monitor.sh

Alert Configuration:

# Configure alerting system
cat > /opt/scripts/alert_system.sh << 'EOF'
#!/bin/bash

# Alert thresholds
CPU_THRESHOLD=80
MEM_THRESHOLD=85
DISK_THRESHOLD=90

# Check metrics and send alerts
check_alerts() {
    CPU_USAGE=$(top -bn1 | grep "Cpu(s)" | awk '{print $2}' | awk -F'%' '{print $1}')
    MEM_USAGE=$(free | grep Mem | awk '{printf("%.0f", $3/$2 * 100.0)}')
    DISK_USAGE=$(df -h /opt/gameservers | awk 'NR==2 {print $5}' | sed 's/%//')

    if (( $(echo "$CPU_USAGE > $CPU_THRESHOLD" | bc -l) )); then
        send_alert "High CPU usage: $CPU_USAGE%"
    fi

    if (( MEM_USAGE > MEM_THRESHOLD )); then
        send_alert "High memory usage: $MEM_USAGE%"
    fi

    if (( DISK_USAGE > DISK_THRESHOLD )); then
        send_alert "High disk usage: $DISK_USAGE%"
    fi
}

# Send alert function
send_alert() {
    local message="$1"
    echo "$(date): ALERT - $message" >> /var/log/server_alerts.log
    # Send email notification
    echo "$message" | mail -s "Server Alert" admin@example.com
    # Send Discord notification (webhook)
    curl -H "Content-Type: application/json" -X POST -d "{\"content\":\"$message\"}" $DISCORD_WEBHOOK_URL
}

EOF

chmod +x /opt/scripts/alert_system.sh

6.3 Premium Support Procedures ($30/month)

6.3.1 Weekly Maintenance Tasks

Comprehensive System Maintenance:

# Full system update
sudo apt update && sudo apt full-upgrade -y

# Kernel security updates
sudo apt install linux-image-generic -y

# Package cleanup
sudo apt autoremove -y && sudo apt autoclean -y

# System optimization
/opt/scripts/system_optimization.sh

Advanced Performance Tuning:

# Database optimization (if applicable)
/opt/scripts/optimize_databases.sh

# Network stack optimization
/opt/scripts/network_optimization.sh

# Storage optimization
/opt/scripts/storage_optimization.sh

# Application-specific optimization
/opt/scripts/game_specific_optimization.sh

Security Audit and Hardening:

# Comprehensive security scan
sudo nmap -sS -O localhost

# Check for rootkits
sudo chkrootkit

# File integrity monitoring
sudo aide --check

# Audit logging configuration
sudo auditctl -l

Disaster Recovery Testing:

# Test backup restoration
/opt/scripts/test_backup_restoration.sh

# Test failover procedures
/opt/scripts/test_failover.sh

# Test emergency response
/opt/scripts/test_emergency_response.sh

6.3.2 24/7 Monitoring and Alerting

Comprehensive Monitoring Setup:

# Install advanced monitoring stack
sudo apt install nagios3 zabbix-agent -y

# Configure Nagios monitoring
cat > /etc/nagios3/conf.d/gameservers.cfg << 'EOF'
define host {
    use                     linux-server
    host_name               gameserver
    alias                   Game Server
    address                 127.0.0.1
}

define service {
    use                     generic-service
    host_name               gameserver
    service_description       CPU Load
    check_command           check_nrpe!check_load
}

define service {
    use                     generic-service
    host_name               gameserver
    service_description       Memory Usage
    check_command           check_nrpe!check_memory
}
EOF

# Configure Zabbix agent
cat > /etc/zabbix/zabbix_agentd.conf << 'EOF'
Server=zabbix.example.com
ServerActive=zabbix.example.com
Hostname=gameserver
EOF

Real-time Alerting System:

# Advanced alerting script with multiple channels
cat > /opt/scripts/advanced_alerting.sh << 'EOF'
#!/bin/bash

# Alert configuration
ALERT_EMAIL="admin@example.com"
ALERT_PHONE="+1234567890"
DISCORD_WEBHOOK="https://discord.com/api/webhooks/..."
SLACK_WEBHOOK="https://hooks.slack.com/services/..."

# Critical alert levels
CRITICAL_CPU=95
CRITICAL_MEM=95
CRITICAL_DISK=95
CRITICAL_LOAD=10.0

# Multi-channel alert function
send_critical_alert() {
    local message="$1"
    local severity="$2"

    # Email alert
    echo "$message" | mail -s "CRITICAL: $severity" $ALERT_EMAIL

    # SMS alert (using Twilio or similar service)
    curl -X POST 'https://api.twilio.com/2010-04-01/Accounts/.../Messages.json' \
         --data-urlencode "To=$ALERT_PHONE" \
         --data-urlencode "From=+1234567890" \
         --data-urlencode "Body=$message"

    # Discord alert
    curl -H "Content-Type: application/json" \
         -X POST -d "{\"content\":\"🚨 $severity: $message\"}" \
         $DISCORD_WEBHOOK

    # Slack alert
    curl -X POST -H 'Content-type: application/json' \
         --data "{\"text\":\"🚨 $severity: $message\"}" \
         $SLACK_WEBHOOK
}

# Continuous monitoring
while true; do
    CPU_USAGE=$(top -bn1 | grep "Cpu(s)" | awk '{print $2}' | awk -F'%' '{print $1}')
    MEM_USAGE=$(free | grep Mem | awk '{printf("%.0f", $3/$2 * 100.0)}')
    DISK_USAGE=$(df -h /opt/gameservers | awk 'NR==2 {print $5}' | sed 's/%//')
    LOAD_AVG=$(uptime | awk -F'load average:' '{print $2}' | awk '{print $1}')

    if (( $(echo "$CPU_USAGE > $CRITICAL_CPU" | bc -l) )); then
        send_critical_alert "Critical CPU usage: $CPU_USAGE%" "CPU Alert"
    fi

    if (( MEM_USAGE > CRITICAL_MEM )); then
        send_critical_alert "Critical memory usage: $MEM_USAGE%" "Memory Alert"
    fi

    if (( DISK_USAGE > CRITICAL_DISK )); then
        send_critical_alert "Critical disk usage: $DISK_USAGE%" "Disk Alert"
    fi

    if (( $(echo "$LOAD_AVG > $CRITICAL_LOAD" | bc -l) )); then
        send_critical_alert "Critical load average: $LOAD_AVG" "Load Alert"
    fi

    sleep 60  # Check every minute
done
EOF

chmod +x /opt/scripts/advanced_alerting.sh

6.3.3 Emergency Response Procedures

Incident Response Protocol:

# Emergency response script
cat > /opt/scripts/emergency_response.sh << 'EOF'
#!/bin/bash

# Emergency contact information
ADMIN_EMAIL="admin@example.com"
ADMIN_PHONE="+1234567890"
BACKUP_SERVER="backup.example.com"

# Emergency functions
emergency_server_restart() {
    echo "$(date): Emergency server restart initiated" >> /var/log/emergency.log
    /opt/scripts/emergency_stop.sh
    sleep 30
    /opt/scripts/emergency_start.sh
}

emergency_failover() {
    echo "$(date): Emergency failover initiated" >> /var/log/emergency.log
    # Switch to backup server
    ssh $BACKUP_SERVER "/opt/scripts/activate_backup.sh"
}

emergency_backup_restore() {
    echo "$(date): Emergency backup restore initiated" >> /var/log/emergency.log
    /opt/scripts/emergency_restore.sh
}

# Automatic emergency detection
detect_emergency() {
    # Check if server is unresponsive
    if ! ping -c 3 localhost >/dev/null 2>&1; then
        send_emergency_alert "Server unresponsive - initiating restart"
        emergency_server_restart
    fi

    # Check for critical errors
    if tail -100 /opt/gameservers/minecraft/logs/latest.log | grep -q "CRITICAL"; then
        send_emergency_alert "Critical error detected - initiating investigation"
    fi
}

# Main emergency loop
while true; do
    detect_emergency
    sleep 30  # Check every 30 seconds
done
EOF

chmod +x /opt/scripts/emergency_response.sh

6.4 Backup and Recovery Management

6.4.1 Automated Backup Systems

Enhanced Backup Script:

# Comprehensive backup solution
cat > /opt/scripts/enhanced_backup.sh << 'EOF'
#!/bin/bash

# Backup configuration
BACKUP_DIR="/opt/backups/gameservers"
CLOUD_BACKUP_DIR="s3://your-backup-bucket"
RETENTION_DAYS=30
ENCRYPTION_KEY="your-encryption-key"

# Create encrypted backups
create_encrypted_backup() {
    local source_dir="$1"
    local backup_name="$2"
    local backup_file="$BACKUP_DIR/${backup_name}_$(date +%Y%m%d_%H%M%S).tar.gz.enc"

    # Create compressed backup
    tar -czf - "$source_dir" | openssl enc -aes-256-cbc -salt -out "$backup_file" -pass pass:$ENCRYPTION_KEY

    echo "Encrypted backup created: $backup_file"
}

# Backup all game servers
for server in minecraft valheim zomboid palworld; do
    if [ -d "/opt/gameservers/$server" ]; then
        create_encrypted_backup "/opt/gameservers/$server" "$server"
    fi
done

# Upload to cloud storage
aws s3 sync $BACKUP_DIR/ $CLOUD_BACKUP_DIR/ --delete

# Clean old backups
find $BACKUP_DIR -name "*.enc" -mtime +$RETENTION_DAYS -delete

echo "Enhanced backup completed: $(date)"
EOF

chmod +x /opt/scripts/enhanced_backup.sh

Incremental Backup System:

# Incremental backup using rsync
cat > /opt/scripts/incremental_backup.sh << 'EOF'
#!/bin/bash

SOURCE_DIR="/opt/gameservers"
BACKUP_DIR="/opt/backups/gameservers"
INCREMENTAL_DIR="$BACKUP_DIR/incremental"

# Create incremental backup
rsync -av --delete --link-dest=$INCREMENTAL_DIR/latest $SOURCE_DIR/ $INCREMENTAL_DIR/$(date +%Y%m%d_%H%M%S)/

# Update latest symlink
ln -sfn $INCREMENTAL_DIR/$(date +%Y%m%d_%H%M%S)/ $INCREMENTAL_DIR/latest

echo "Incremental backup completed: $(date)"
EOF

chmod +x /opt/scripts/incremental_backup.sh

6.4.2 Disaster Recovery Procedures

Complete Server Restoration:

# Disaster recovery script
cat > /opt/scripts/disaster_recovery.sh << 'EOF'
#!/bin/bash

# Recovery configuration
BACKUP_SOURCE="s3://your-backup-bucket"
RECOVERY_DIR="/opt/recovery"
ENCRYPTION_KEY="your-encryption-key"

# Download and decrypt backups
recover_server() {
    local server_name="$1"
    local backup_file="$2"

    # Download backup from cloud
    aws s3 cp $BACKUP_SOURCE/$backup_file $RECOVERY_DIR/

    # Decrypt backup
    openssl enc -aes-256-cbc -d -salt -in $RECOVERY_DIR/$backup_file -pass pass:$ENCRYPTION_KEY | tar -xz -C $RECOVERY_DIR/

    # Restore server files
    rsync -av $RECOVERY_DIR/$server_name/ /opt/gameservers/$server_name/

    echo "Server $server_name restored from backup: $(date)"
}

# Test restored server
test_restored_server() {
    local server_name="$1"

    # Start server in test mode
    /opt/scripts/start_test_server.sh $server_name

    # Wait for server to start
    sleep 60

    # Test server functionality
    /opt/scripts/test_server_functionality.sh $server_name

    # Stop test server
    /opt/scripts/stop_test_server.sh $server_name

    echo "Server $server_name test completed: $(date)"
}

EOF

chmod +x /opt/scripts/disaster_recovery.sh

6.5 Performance Optimization

6.5.1 Continuous Performance Monitoring

Performance Metrics Collection:

# Advanced performance monitoring
cat > /opt/scripts/performance_collector.sh << 'EOF'
#!/bin/bash

# Metrics collection
collect_detailed_metrics() {
    local timestamp=$(date '+%Y-%m-%d %H:%M:%S')

    # System metrics
    local cpu_usage=$(top -bn1 | grep "Cpu(s)" | awk '{print $2}' | awk -F'%' '{print $1}')
    local mem_usage=$(free | grep Mem | awk '{printf("%.2f", $3/$2 * 100.0)}')
    local disk_usage=$(df -h /opt/gameservers | awk 'NR==2 {print $5}' | sed 's/%//')
    local load_avg=$(uptime | awk -F'load average:' '{print $2}' | awk '{print $1}')
    local network_io=$(cat /proc/net/dev | grep eth0 | awk '{print $2 + $10}')

    # Game-specific metrics
    local minecraft_tps=$(grep "TPS from last 1m" /opt/gameservers/minecraft/logs/latest.log | tail -1 | awk '{print $NF}' 2>/dev/null || echo "0")
    local minecraft_players=$(grep "There are" /opt/gameservers/minecraft/logs/latest.log | tail -1 | awk '{print $3}' 2>/dev/null || echo "0")

    # Store metrics in database
    mysql -u monitoring -p monitoring_db -e "INSERT INTO metrics (timestamp, cpu_usage, mem_usage, disk_usage, load_avg, network_io, minecraft_tps, minecraft_players) VALUES ('$timestamp', $cpu_usage, $mem_usage, $disk_usage, $load_avg, $network_io, $minecraft_tps, $minecraft_players);"
}

# Continuous collection
while true; do
    collect_detailed_metrics
    sleep 300  # Collect every 5 minutes
done
EOF

chmod +x /opt/scripts/performance_collector.sh

Automated Performance Optimization:

# Performance optimization script
cat > /opt/scripts/auto_optimization.sh << 'EOF'
#!/bin/bash

# Optimization thresholds
CPU_THRESHOLD=80
MEM_THRESHOLD=85
DISK_THRESHOLD=90

# Auto-optimization functions
optimize_cpu() {
    echo "$(date): Optimizing CPU performance" >> /var/log/auto_optimization.log

    # Set CPU governor to performance
    echo 'performance' | sudo tee /sys/devices/system/cpu/cpu*/cpufreq/scaling_governor

    # Kill unnecessary processes
    sudo pkill -f unnecessary_process

    # Optimize CPU affinity for game server
    taskset -cp 0-3 $(pgrep -f "java.*server.jar")
}

optimize_memory() {
    echo "$(date): Optimizing memory usage" >> /var/log/auto_optimization.log

    # Clear system caches
    echo 3 | sudo tee /proc/sys/vm/drop_caches

    # Restart memory-intensive services
    sudo systemctl restart memory-intensive-service

    # Optimize JVM garbage collection (Minecraft)
    if pgrep -f "java.*server.jar" > /dev/null; then
        # Send JVM optimization command
        echo "gc" | nc localhost 25575
    fi
}

optimize_disk() {
    echo "$(date): Optimizing disk performance" >> /var/log/auto_optimization.log

    # Clean temporary files
    sudo find /tmp -type f -atime +7 -delete

    # Optimize disk I/O scheduling
    echo 'deadline' | sudo tee /sys/block/sda/queue/scheduler

    # Compress old logs
    find /opt/gameservers/ -name "*.log" -mtime +7 -exec gzip {} \;
}

# Main optimization loop
while true; do
    CPU_USAGE=$(top -bn1 | grep "Cpu(s)" | awk '{print $2}' | awk -F'%' '{print $1}')
    MEM_USAGE=$(free | grep Mem | awk '{printf("%.0f", $3/$2 * 100.0)}')
    DISK_USAGE=$(df -h /opt/gameservers | awk 'NR==2 {print $5}' | sed 's/%//')

    if (( CPU_USAGE > CPU_THRESHOLD )); then
        optimize_cpu
    fi

    if (( MEM_USAGE > MEM_THRESHOLD )); then
        optimize_memory
    fi

    if (( DISK_USAGE > DISK_THRESHOLD )); then
        optimize_disk
    fi

    sleep 300  # Check every 5 minutes
done
EOF

chmod +x /opt/scripts/auto_optimization.sh

7. Monitoring and Reporting

7.1 Daily Monitoring Tasks

7.2 Weekly Reporting

7.3 Monthly Review

8. Troubleshooting

Problem	Cause	Fix
Server performance degradation	Resource exhaustion, hardware issues	Monitor resources, restart services, upgrade hardware
Backup failures	Insufficient storage, network issues	Check storage space, verify network connectivity
Security breaches	Outdated software, weak passwords	Update software, change passwords, audit access
Mod conflicts	Incompatible versions, configuration errors	Verify compatibility, update mods, check configs
Network connectivity issues	ISP problems, hardware failure	Contact ISP, test hardware, check configuration
Database corruption	Improper shutdown, hardware failure	Restore from backup, check hardware integrity

9. Documentation and Reporting

9.1 Maintenance Logs

Document all maintenance activities
Track performance metrics and trends
Record security incidents and responses
Maintain change management logs
Document client communications

9.2 Performance Reports

Generate weekly and monthly performance summaries
Create trend analysis and forecasts
Provide optimization recommendations
Document service level compliance
Track client satisfaction metrics

10. Quality Assurance

10.1 Service Quality Metrics

Server uptime percentage
Response time compliance
Issue resolution time
Client satisfaction scores
Performance benchmark achievement
Security incident response time

10.2 Continuous Improvement

Regular service review and optimization
Client feedback incorporation
Technology and process updates
Staff training and development
Service level agreement refinement

11. Emergency Procedures

11.1 Incident Response

Detection: Automated monitoring alerts
Assessment: Impact analysis and prioritization
Response: Immediate mitigation actions
Resolution: Complete issue resolution
Recovery: Service restoration and verification
Review: Post-incident analysis and improvement

11.2 Escalation Procedures

Level 1: Basic technical support (1-4 hours)
Level 2: Advanced technical support (1-2 hours)
Level 3: Emergency response (within 1 hour)
Level 4: Critical incident (immediate response)

12. Revision Control

Version: 1.0
Created: February 2026
Author: Wizard Tech Services
Next Review: Within 30 days
Approved By: Lead Technician

13. Appendices

13.1 Monitoring Tools Reference

System Monitoring:
- htop: Interactive process viewer
- iotop: I/O monitoring
- netstat: Network statistics
- ss: Socket statistics
- vmstat: Virtual memory statistics

Game Server Monitoring:
- Prometheus: Metrics collection
- Grafana: Visualization dashboard
- Nagios: Network monitoring
- Zabbix: Enterprise monitoring
- Custom scripts: Game-specific metrics

13.2 Backup Strategies Reference

Backup Types:
- Full Backup: Complete server backup
- Incremental Backup: Changes only
- Differential Backup: Changes since last full
- Snapshot Backup: Point-in-time capture

Backup Storage:
- Local storage: Fast access
- Network storage: Centralized backup
- Cloud storage: Geographic redundancy
- Offsite backup: Disaster recovery

13.3 Performance Optimization Commands

# System optimization
echo 'performance' | sudo tee /sys/devices/system/cpu/cpu*/cpufreq/scaling_governor
echo 3 | sudo tee /proc/sys/vm/drop_caches
sudo sysctl -w vm.swappiness=10

# Network optimization
sudo sysctl -w net.core.rmem_max=16777216
sudo sysctl -w net.core.wmem_max=16777216
sudo sysctl -w net.ipv4.tcp_congestion_control=bbr

# Minecraft optimization
java -Xms4G -Xmx8G -XX:+UseG1GC -XX:MaxGCPauseMillis=200 -jar server.jar nogui

End of SOP